AirNZ – Assist Portal
The Assist Portal is a go to site for the company’s 13,000 employees where they raise an issue, order a product, ask questions within a community or communicate with support.
The Problem
The old system was dated, slow, non-mobile friendly, delays processes and looses money.
The Solution
The new site was built using ServiceNow. With a core team of developers (NZ & Aus), business analysts, product leaders, testers and a UX lean approach managed by myself, we completed the project in 8-9 months. Excellent team effort.
We covered skills and processes like:
- User-research and workshops
- Personas
- Workshops
- Sitemaps
- Prototyping / UX
- User-testing
- Mobile First UI
- Agile // Lean UX approach
- Testing
- Comms // Blog // Newsletters
- Up-skilling departments
- Date: 10/04/2016
- Categories: Mobile Design, Product Design, UX
- Client: Air New Zealand
- URL: https://www.airnewzealand.co.nz/